Resolution
fact
VigilEnt Log Analyzer 1.0
fact
VigilEnt Log Analyzer 1.1
fact
VigilEnt Security Agent for Windows
symptom
The agent is showing a connection loss, but logs can still be polled.
cause
This is caused by an incompatible version of the VigilEnt Security Agent installed on the Microsoft Windows machine, usually before version 3.14.
fix
note
This will register the agent, and polling will continue with the disconnect sign over the agent.
VigilEnt Log Analyzer 1.0
fact
VigilEnt Log Analyzer 1.1
fact
VigilEnt Security Agent for Windows
symptom
The agent is showing a connection loss, but logs can still be polled.
cause
This is caused by an incompatible version of the VigilEnt Security Agent installed on the Microsoft Windows machine, usually before version 3.14.
fix
Upgrade to version 3.2 or later of the VigilEnt Security Agent for Windows to resolve this issue.
https://www.netiq.com/support/vsa/default.asp
note
This will register the agent, and polling will continue with the disconnect sign over the agent.
Additional Information
Formerly known as NETIQKB33498