Error: 'Contents unsuccessfully loaded' is Logged in the Application Log During a Scheduled Incremen (NETIQKB33433)

fact
Directory and Resource Administrator 6.50

fact
Directory and Resource Administrator 6.60

fact
Directory and Resource Administrator 7.x

symptom
Error: 'Contents unsuccessfully loaded' is Logged in the Application Log During a Scheduled Incremental Accounts Cache Refresh.

symptom

The following event is written to the Application log on the Directory and Resource Administrator server:

Event Type: Error
Event Source: MCSAdminSvc
Event Category: AcctProvDomain
Event ID: 14081
User: N/A
Description:
Domain fully_qualified_domain_name(domain_name) (Managed,AD) (Scheduled incremental accounts cache refresh) began at 2003-07-28 22:13:41 and ended at 2003-07-28 22:18:42,  contents unsuccessfully loaded, hr=800705b4=(This operation returned because the timeout period expired) The Administration server did not successfully update the accounts cache. The cache may not contain all recent changes.

symptom
Error:'contents unsuccessfully loaded, hr=800705b4=(This operation returned because the timeout period expired) The Administration server did not successfully update the accounts cache. The cache may not contain all recent changes.' is written to the Application log on the Directory and Resource Administrator.

cause
The above described problem where every scheduled or manual Incremental Accounts Cache Refresh for a managed domain fails typically is caused if a DomFile process is hung.

fix

In order to diagnose the reason for that caused the DraDomFile process to hang the following steps must be performed:

1. Launch Task Manager on the Directory and Resource Administrator Server
2. In the Process tab ensure that the option at the bottom Show process from all users is checked
3. Sort by Image Name field
4. Select the DraDomFile process and note the PID number
5. Launch a Command Prompt and type in UserDump -KPID_number
6. Hit Enter and a message similar to the following should be returned
   User Mode Process Dumper (Version 3.0)
   Copyright (c) 1999 Microsoft Corp. All rights reserved.
   Dumping process PID_number (DraDomFile) to
   C:\location_of_the_logfile\DraDomFile.dmp..
   The process was dumped successfully.
7. Verify in Task Manager that the DraDomFile process is no longer running.
8. If the process is still running type in DrWtsn32 -p PID_number from the Command Prompt and hit Enter
9. Gather the DRA logs (logs with MC8 or nq1 extension) using the DRADiagnosticUtil.exe located in the ..\Program Files\NetIQ\DRA directory
10. Gather the DraDomFile.dmp and the DrWtsn32.log file from the Directory and Resource Administrator Server
11. Send the logs to Development for review.

In order to resolve the problem without gathering any logs perform the following steps:

1. Launch Task Manager on the Directory and Resource Administrator Server
2. In the Process tab ensure that the option at the bottom Show process from all users is checked
3. Sort by Image Name field
4. Select the DraDomFile process and click on End Process

The above steps will kill the hung DraDomFile process and will allow the scheduled or manual Incremental Accounts Cache Refresh to run successfully. 

note

If UserDump is not installed on the machine, please download an OEM version from the Microsoft website by accessing the URL below:

http://download.microsoft.com/download/win2000srv/Utility/3.0/NT45/EN-US/Oem3sr2.zip

Formerly known as NETIQKB33433