Resolution
fact
VigilEnt Security Manager 4.0
symptom
Error received when clicking on the Unix Agent Manager in the Console.
symptom
Error: 'No products were found in null\psProducts.cfg'.
cause
This issue is caused due to an issue where the working directories for the Unix Agent Manager changed but were not reflected in VigilEnt Security Manager (VSM).
fix
This issue is addressed in VSM 4.1. Please access the Support and Services site at www.netiq.com to download the latest version of the software.
VigilEnt Security Manager 4.0
symptom
Error received when clicking on the Unix Agent Manager in the Console.
symptom
Error: 'No products were found in null\psProducts.cfg'.
cause
This issue is caused due to an issue where the working directories for the Unix Agent Manager changed but were not reflected in VigilEnt Security Manager (VSM).
fix
This issue is addressed in VSM 4.1. Please access the Support and Services site at www.netiq.com to download the latest version of the software.
Additional Information
Formerly known as NETIQKB33084