Uninstaller does not stop and remove the VigilEnt User Manager / User Administration service. (NETIQKB32208)

  • 7732208
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
VigilEnt User Manager / User Administration

symptom
Uninstaller does not stop and remove the VigilEnt User Manager / User Administration service.

symptom
Uninstaller does not remove all files.

cause
The Uninstaller may not remove all of the files or may indicate that certain files were not removed when in fact they were.  

fix
On some systems, the VigilEnt User Manager / User Administration service is not stopped and removed after the uninstaller is run. To remove the VigilEnt User Manager / User Administration service, perform the following steps before uninstalling VigilEnt User Manager / User Administration:

  1. Using Windows Explorer, open the install_folder\bin directory, where install_folder is the path to your installation directory.

  2. Locate and double-click the serviceRemove.bat file.

  3. The VigilEnt User Manager / User Administration service is removed. VigilEnt User Manager / User Administration can now be uninstalled.


Additional Information

Formerly known as NETIQKB32208