Resolution
fact
VigilEnt Security Agent for Windows 3.x
fact
VigilEnt Security Agent for Windows 4.0
fact
NetIQ Vulnerability Manager Agent for Windows 5.0
symptom
Error: 'Error generating report: RegistryKeyOpenFailure: The system cannot find the file specified.'
cause
The permissions granted to the Windows Agent service are being denied access to the registry value, or parameters entered for subkey and/or value refer to a key that does not exist.
fix
VigilEnt Security Agent for Windows 3.x
fact
VigilEnt Security Agent for Windows 4.0
fact
NetIQ Vulnerability Manager Agent for Windows 5.0
symptom
Error: 'Error generating report: RegistryKeyOpenFailure: The system cannot find the file specified.'
cause
The permissions granted to the Windows Agent service are being denied access to the registry value, or parameters entered for subkey and/or value refer to a key that does not exist.
fix
To correct this you must use an account with domain administrator privileges and/or confirm that the registry key information is entered correctly.
To start the agent with an administrator account follow the instructions below:
- Go to Start|Settings|Control Panel.
- Double-click Administrative Tools.
- For Windows XP and Windows 2003 double-click Computer Management and select Services. For Windows 2000 go right to Services.
- For version 4.0 or earlier locate the VigilEnt Security Agent for Windows service. For Ver. 5.0 locate the NetIQ VigilEnt Agent service. Right-click and select Properties.
- On the Logon tab, select the Start As check box.
- Enter an account that has domain administrator authority and the password and click OK.
- Restart the service. For instructions on restarting a service see NETIQKB25651.
You should also verify that the registry key information has been entered correctly.
EXAMPLE:
If the registry key you are querying is HKEY_LOCAL_MACHINE\Software\Pentasafe\VSANT\Version you would enter it as follows:
KEY* HKEY_LOCAL_MACHINE
SUBKEY* Software\Pentasafe\Software\VSANT
VALUE* Version
Additional Information
Formerly known as NETIQKB32074