NetIQ Vulnerability Manager 5.0
NetIQ Vulnerability Manager 5.5
NetIQ Vulnerability Manager Agent for Windows 5.5
NetIQ Vulnerability Manager Agent for Windows 5.0
VigilEnt Security Agent for Windows 3.x
VigilEnt Security Manager 3.x
VigilEnt Security Manager 2.x
Error: 'Java.lang.Exception(Failed to open registry on \\<machine name> )' occurs when running reports against the Windows agent.
Error message is displayed in report and log file.
The VigilEnt Security Agent for Windows or NetIQ VigilEnt Agent (NetIQ Vulnerability Manager 5.0) service is started with an account that does not have domain administrator permissions for proxy reports or local administrator permissions for local reports.
To address this issue, change the Logon As account for the respective service to a domain administrator or a local administrator account (as indicated above):
- Open Services from the Microsoft Windows Control Panel.
- For Windows NT: Go to Control Panel | Services.
- For Windows 2000: Go to Control Panel | Administrative Tools | Services.