Error: 'VSS: there are no valid product license keys present' when entering new license key. (NETIQKB32010)

fact
NetIQ Vulnerability Manager 5.0

fact
NetIQ Vulnerability Manager 5.5

fact
VigilEnt Security Manager 4.x

fact
VigilEnt Security Manager 3.x

fact
VigilEnt Security Manager 2.x

symptom
Error: 'VSS: there are no valid product license keys present' when entering new license key.

symptom
Error message is displayed when entering a permanent license key.

cause

This error occurs because one of the following services needs to be stopped and restarted after entering a new license key:

• Netiq Core Services (NetIQ Vulnerability Manager 5.0 or later)
• VigilEnt Security Server (VigilEnt Security Manager 4.0 or later)
• VigilEnt Core Services (VigilEnt Security Manager 3.x and earlier)

This error also occurs if there is a space or non-standard character at the end of the license string.

fix

To stop and restart the appropriate service:

1. Open Services from the Microsoft Windows Control Panel. 

2. Locate Netiq Core Services, VigilEnt Security Server, or VigilEntCore Services (as indicated above).

3. Right-click the service and select Stop and then Start.

To check the license string for non-standard characters:

1. To view the license key:
• VigilEnt Security Manager 4.0 or earlier:  Go to VigilEnt Security Manager Configuration Utility | Settings | License key.
•  NetIQ Vulnerability Manager 5.0:  Go to Vulnerability Manager|Core Services Configuration Utility|License keys.
• Use the drop-down arrow to see what has been saved.
2. If the license key contains a non-standard character, enter the license key again. 

Formerly known as NETIQKB32010