How do I create an error.log file to help in diagnosing problems related to the VigilEnt Security Ma (NETIQKB32004)

  • Document ID:7732004
  • Creation Date:02-Feb-2007
  • Modified Date:09-Jul-2008
    • Micro Focus Products:
      Secure Configuration Manager

Resolution

goal
How do I create an error.log file to help in diagnosing problems related to the VigilEnt Security Manager GUI?

fact
VigilEnt Security Manager 3.0 SR1

fact
VigilEnt Security Manager 3.0 SR2

fact
VigilEnt Security Manager 4.0

fix

Execute the following steps below to have VigilEnt Security Manager (VSM) create an error.log file:

  1. Close the VSM GUI if it is currently open.

  2. Using Notepad or any other text editor, edit the file, fsclient.ini, found in \Program Files\PentaSafe\VigilEnt.

  3. Under the Preferences section, change Silent Run to zero (0) and save the file. 

  4. Log in to the VSM console and reproduce the issue.  This will create the file, error.log, in the \Program Files\PentaSafe\VigilEnt folder.


Additional Information

Formerly known as NETIQKB32004