Error: 'GETUSRPreport:'com.pentasafe.win32.ntauditapi.workstationexception(5).' displayed in report. (NETIQKB31980)

fact
NetIQ Vulnerability Manager 5.0

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NetIQ Vulnerability Manager 5.5

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NetIQ Vulnerability Manager Agent for Windows 5.5

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NetIQ Vulnerability Manager Agent for Windows 5.0

fact
VigilEnt Security Manager 4.0

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VigilEnt Security Manager 3.x

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VigilEnt Security Agent for Windows 4.0

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VigilEnt Security Agent for Windows 3.X

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VigilEnt Security Agent for Windows 2.2

symptom
Error: 'GETUSRPreport:'com.pentasafe.win32.ntauditapi.workstationexception(5).' displayed in report.

symptom
Error :'Operation failed due to lack of permissions. Access is denied'

symptom
Error code 5 displayed in logs.

cause
The VigilEnt Security Agent for Windows or Netiq VigilEnt Agent service has not been assigned sufficient permissions to complete the task. 

fix
To resolve this issue:

1. Open Services from the Microsoft Windows Control Panel.

2. Right-click the VigilEnt Security Agent for Windows or Netiq VigilEnt Agent service and select Properties.

3. Select the Logon tab and specify a domain administrator account (recommended) as the Logon as account for this service.

4. If the service is already being started with a domain administrator account, check the local Administrators group on the target server to confirm that the Domain Admins global group has been added to the local group. If it has not, add Domain Admins to the local Administrators group on the target server.

Formerly known as NETIQKB31980