Error: 'There was a problem verifying that the VigilEnt Database exists on this server. The setup pr (NETIQKB31961)

  • 7731961
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
VigilEnt Security Manager 3.x

fact
VigilEnt Security Manager 4.x

symptom
Error: 'There was a problem verifying that the VigilEnt Database exists on this server. The setup program will now exit.'

symptom
The error results when installing VigilEnt Security Manager.

cause
If the 'sa' password has special characters like '@' or '#', the VigilEnt database will not install. This can also be a problem when upgrading the database.

fix
Set the 'sa' password to something plain with no special characters, and then the database will install. The 'sa' password can be reset to something stronger after installation.

Additional Information

Formerly known as NETIQKB31961

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