Resolution
fact
VigilEnt Security Manager 3.0
fact
VigilEnt Security Manager 3.0 SR1
fact
VigilEnt Security Manager 3.0 SR2
symptom
An error indicates the core services application is not running.
symptom
VigilEnt Security Manager core services are not started.
symptom
Error: 'java.sql.SQLException: []Login failed for user 'VigilEntService'.
symptom
The java.sql.SQLException error results when logging into the debug console.
fix
To resolve this problem, follow these steps:
VigilEnt Security Manager 3.0
fact
VigilEnt Security Manager 3.0 SR1
fact
VigilEnt Security Manager 3.0 SR2
symptom
An error indicates the core services application is not running.
symptom
VigilEnt Security Manager core services are not started.
symptom
Error: 'java.sql.SQLException: []Login failed for user 'VigilEntService'.
symptom
The java.sql.SQLException error results when logging into the debug console.
fix
To resolve this problem, follow these steps:
- Stop core services. (Ensure core services has completely stopped.)
- Run the following commands from a command line on the database server.
c:\osql -E <enter>
sp_password NULL, NULL, VigilEntService
<enter>go <enter>
- Open the core.properties file on the Core server, which can be found in the following directory:
\Program Files\Pentasafe\Core
- Change
core.password=w0nAkbbszmBPVhBTUFcJyg==
tocore.password=
. This sets the core.password to NULL. - Save and close the file.
- Run the CorePasswordUtil.exe utility on the core server. Set the password to a reasonable password (less than ten characters).
- Check the core.password in the core.properties file. It should be
core.password=<ENCRYPTED string>
. The core.password should not be NULL anymore. - Run Core in console mode. Change to Core directory on core server:
\Program files\Pentasafe\core
- Type
core.bat
and press Enter. You should see "Listening on port 1621" in the last line. - Stop the console session by pressing CTRL C.
- Start Core services.
- If an error message occurs use the SA account:
c:\osql -U sa
Additional Information
Formerly known as NETIQKB31952