An error indicates the core services application is not running. (NETIQKB31952)

  • 7731952
  • 02-Feb-2007
  • 25-Sep-2007


VigilEnt Security Manager 3.0

VigilEnt Security Manager 3.0 SR1

VigilEnt Security Manager 3.0 SR2

An error indicates the core services application is not running.

VigilEnt Security Manager core services are not started.

Error: 'java.sql.SQLException: []Login failed for user 'VigilEntService'.

The java.sql.SQLException error results when logging into the debug console.

To resolve this problem, follow these steps:

  1. Stop core services. (Ensure core services has completely stopped.)

  2. Run the following commands from a command line on the database server.
    1. c:\osql -E <enter>

    2. sp_password NULL, NULL, VigilEntService<enter>

    3. go  <enter>

  3. Open the file on the Core server, which can be found in the following directory:

    \Program Files\Pentasafe\Core

  4. Change core.password=w0nAkbbszmBPVhBTUFcJyg== to core.password=. This sets the core.password to NULL.

  5. Save and close the file.

  6. Run the CorePasswordUtil.exe utility on the core server. Set the password to a reasonable password (less than ten characters).

  7. Check the core.password in the file. It should be core.password=<ENCRYPTED string>. The core.password should not be NULL anymore.

  8. Run Core in console mode. Change to Core directory on core server:

    \Program files\Pentasafe\core

  9. Type core.bat and press Enter. You should see "Listening on port 1621" in the last line.

  10. Stop the console session by pressing CTRL C.

  11. Start Core services.

  12. If an error message occurs use the SA account:

    c:\osql -U sa

Additional Information

Formerly known as NETIQKB31952