VigilEnt Security Manager Configuration Utility will not open. (NETIQKB31943)

fact
VigilEnt Security Manager 2.2

fact
VigilEnt Security Manager 2.3

fact
VigilEnt Security Manager 3.0

symptom
VigilEnt Security Manager Configuration Utility will not open.

cause
The VigilEnt Security Manager Configuration Utility shortcut target can not be found.

fix

To fix this error, change the target location in the Properties of the VigilEnt Security Manager Configuration Utility. To do this follow the steps below.

1. Access Start | Programs | VigilEnt Security Manager | VigilEnt Security Manager Configuration Utility.

2. Right-click VigilEnt Security Manager Configuration Utility and select Properties to view the Target information located in the Shortcut tab. The line in the Target field should look similar to the following:

   C:\jre1.3\bin\javaw.exe -jar "C:\Program Files\PentaSafe\Core\config.jar"

3. Click Start | Search | Search for files or folders.

4. In the Search for files or folders named field, type javaw.exe (search all of "My Computer" as it may not be located in the C: drive).

5. Locate the javaw.exe file in the bin directory, and make note of the path.

6. Go back to the Target properties for the VigilEnt Security Manager Configuration Utility shortcut (Step 1 and 2), and add this path and file information to the beginning of the Target field, in front of the -JAR statement.

   Note: Replace any directory that preceded before.

7. Place quotes (") around the path information. Do not include the -JAR statement in the quotes. For example:

   If the Target was:

   C:\Program Files\IBM\Client Access\JRE\Bin\javaw.exe   -jar "C:\Program Files\PentaSafe\Core\config.jar"

   It should now look like this:

   "C:\Program Files\JavaSoft\JRE\1.3.1\bin\javaw.exe" -jar "C:\Program Files\PentaSafe\Core\config.jar"

8. Click OK.

9. Launch the VigilEnt Security Manager Configuration Utility (Step 1).

   Note:  In situations where there are multiple versions of that javaw.exe file on the PC, and none of them were in the C:\jre1.3\bin\javaw.exe directory, select the path most similar, including ....\jre\bin\javaw.exe.

Formerly known as NETIQKB31943