Resolution
fact
VigilEnt Security Manager 3.x
fact
VigilEnt Security Manager 4.x
symptom
Error: "Run time error 13: Type mismatch" when logging into VigilEnt Security Manager.
cause
fix
VigilEnt Security Manager 3.x
fact
VigilEnt Security Manager 4.x
symptom
Error: "Run time error 13: Type mismatch" when logging into VigilEnt Security Manager.
cause
The VigilEnt Security Manager GUI requires the following date format MM/DD/YY to be used by VigilEnt. If the format DD/MM/YY (which is the standard in Europe and elsewhere) is used this error will occur.
fix
Theworkaround for this issue (English Options annotated here and the German version listed below) :
- Click Start | Settings | Control Panel | Regional Options.
- Set 'Your Locale (location)' to English (United States) from the 'General' tab.
- Click the Date tab and make sure that one of the first four options for 'Short date format' is selected (M/d/yyyy or similar, as opposed to yy/MM/dd etc.).
German Options:
(1) Einstellungen
(2) Systemsteuerung
(3) Landereinstellungen
(4) Allgemein
(5) Gebietsschema (Standort)
(6) Datum
(7) Kurzes Datumsformat
Additional Information
Formerly known as NETIQKB31859