Resolution
fact
VigilEnt Security Agent for WebServers 2.1
fact
VigilEnt Security Agent for WebServers 2.1 Patch1
fact
VigilEnt Security Agent for WebServers 2.1 Patch2
symptom
The GUI shows online but not initiated in VigilEnt Security Agent for WebServers.
cause
There is a timing dependency that can cause problems if the GUI server is started first.
fix
Stop the GUI and Manager services. Start the Manager first, then start the GUI.
VigilEnt Security Agent for WebServers 2.1
fact
VigilEnt Security Agent for WebServers 2.1 Patch1
fact
VigilEnt Security Agent for WebServers 2.1 Patch2
symptom
The GUI shows online but not initiated in VigilEnt Security Agent for WebServers.
cause
There is a timing dependency that can cause problems if the GUI server is started first.
fix
Stop the GUI and Manager services. Start the Manager first, then start the GUI.
Additional Information
Formerly known as NETIQKB31816