Error: 'Java Virtual Machine must be installed.' (NETIQKB31769)

  • 7731769
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
VigilEnt Security Agent for Windows 2.2

fact
VigilEnt Security Agent for Windows 3.0

fact
VigilEnt Security Agent for Windows 3.1

fact
VigilEnt Security Agent for Windows 3.2

symptom
Error: 'Java Virtual Machine must be installed.'

cause
Java Virtual Machine is is not installed on the machine where VigilEnt Security Agent for Windows is trying to install.

fix

Install Java Virtual Machine (JVM) on the machine where the VigilEnt Security Agent for Windows is being installed. To install JVM, use the following instructions.

  1. Insert the VigilEnt Security Agent for Windows installation CD into your CD-ROM.

  2. Open Microsoft Windows Explorer and select your CD-ROM Drive.

  3. Open the Third Party folder.

  4. Open the JVM folder.

  5. Execute MSJAVX86.exe on the machine.   The program will automatically request a reboot once the installation is complete. This needs to be done before installing the VigilEnt Security Agent for Windows.

  6. Retry the VigilEnt Security Agent for Windows installation.


note
The VigilEnt Security Agent for Windows Remote Deployment Utility does not support a remote deployment of Java Virtual Machine.  It needs to be installed locally from the CD on each target machine.

Additional Information

Formerly known as NETIQKB31769

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