Registry keys are deleted when upgrading. (NETIQKB31748)

fact
VigilEnt Security Agent for Windows 3.0

fact
VigilEnt Security Agent for Windows 3.1

fact
VigilEnt Security Agent for Windows 3.1 SP4

symptom
Registry keys are deleted when upgrading.

symptom
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.xml registry key deleted when upgrading.

symptom
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.xsl registry key deleted when upgrading.

fix

This is a known issue that has been resolved in VigilEnt Security Agent for Windows 3.1 Service Pack 4. The service pack can be accessed from the following location:

https://www.netiq.com/support/vsa/default.asp

Formerly known as NETIQKB31748