Error while applying VigilEnt Security Agent for Windows license key. (NETIQKB31742)

fact
VigilEnt Security Agent for Windows 2.2

fact
VigilEnt Security Agent for Windows 3.x

fact
VigilEnt Security Agent for Windows 4.0

symptom
Error while applying VigilEnt Security Agent for Windows license key.

symptom
Error:  'License key is invalid'.

cause
The VigilEnt Security Agent for Windows service was not stopped and restarted after applying the license key.

fix

To properly register the agent license it is necessary to stop and restart the VigilEnt Security Agent for Windows service after applying the license key.

For information on how to stop and restart services, please refer to the following knowledge base article:

https://www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB25651  

Formerly known as NETIQKB31742