Error: 'Error code 1909' is received when running reports against VigilEnt Security Agent for Window (NETIQKB31586)

  • 7731586
  • 02-Feb-2007
  • 12-Nov-2007

Resolution

fact
VigilEnt Security Agent for Windows 3.0

fact
VigilEnt Security Agent for Windows 4.0

symptom
Error: 'Error code 1909' is received when running reports against VigilEnt Security Agent for Windows NT/2000.

cause
VigilEnt Security Agent for Windows Service is not started with a domain administrator account.

fix

To change the Log On As account for the VigilEnt Security Agent for Windows Service: 

  1. If using Windows NT, Click Start|Settings|Control Panel|Services

    Ifusing Windows 2000, Click Start|Settings|Control Panel|Administrative Tools|Services.

  2. Right-click VigilEnt Security Agent for Windows Service.
  3. Select Properties.
  4. Select Log On As.
  5. Change the account to the domain administrator account.
  6. Right-click VigilEnt Security Agent for Windows Service and select Stop.
  7. Right-click VigilEnt Security Agent for Windows Service and select Start.

For more information, contact Technical Support at www.netiq.com/support.



Additional Information

Formerly known as NETIQKB31586

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