Vigilent Security Agent for Unix PADI shows 'Connection??' as a status. (NETIQKB31488)

fact
VigilEnt Security Agent for Unix 3.x

fact
VigilEnt Security Agent for Unix 4.0

fact
VigilEnt Security Agent for Unix 5.0

symptom
Vigilent Security Agent for Unix PADI shows 'Connection??' as a status.

symptom

Error when telneting to the agent machine on port 2620 to check the port path:

LDSO.1:uagentd:fatal:relocation error:file uagentd:symbolsnprintf:referenced symbol not found.

fix

If the machine has this problem, run the following check:

Run the uname -a command on the agent machine.

If the server OS is listed as "SunOS Servername 5.5.1", then the Solaris machine is version 2.5.1; however,VSA for Unix agents do not support this version of Solaris. VSA for Unix supports Solaris versions 2.6 and later only.

The uname version information is a bit confusing,for example:

• SunOS Servername 5.5.1 equals Solaris 2.5.1
• SunOS Servername 5.6 equals Solaris 2.6
• SunOS Servername 5.7 equals Solaris 2.7
• SunOS Servername 5.8 equals Solaris 2.8 (or Solaris 8, as it is commonly called)
  

Formerly known as NETIQKB31488