How do I verify if the port is responding correctly? (NETIQKB31427)

goal
How do I verify if the port is responding correctly?

fact
VigilEnt Security Agent for UNIX

fix

Note:  Before testing the port path, make sure uagent is up and running.

To verify if port traffic is being blocked:

1. Open a command prompt on the Microsoft Windows machine where VigilEnt Security Manager is installed.  (Click Start | Run and type cmd in the Open box.)

2. Type the following command at the prompt:

   telnet $hostname_or_IP_address 2620

   where $hostname_or_IP_address is the hostname or IP address of the agent machine.

Assuming the agent machine allows telnet connections, this command attempts to open a connection with the agent host on port 2620 (the default uagent port). If the port path is clear, the host will echo "Escape Character is 'CTRL+]'", or it may just hang and wait. It will not give a login prompt, but this is expected.

If you receive a Connection Lost type of error message, or if the command is ignored and is returned to the command prompt, most likely something is blocking the path to port 2620. If the command window seems hung (a good sign in this case), type CTRL-] to return to the prompt.

Formerly known as NETIQKB31427