VigilEnt Security Manager shows the VigilEnt Security Agent for MS SQL server as OFFLINE when it is (NETIQKB31421)

  • 7731421
  • 02-Feb-2007
  • 06-Dec-2007

Resolution

fact
VigilEnt Security Manager 3.x

fact
VigilEnt Security Manager 4.x

fact
VigilEnt Security Agent for Microsoft SQL Server 1.0x

symptom
VigilEnt Security Manager shows the VigilEnt Security Agent for MS SQL server as OFFLINE when it is actually running.

cause
Upon start-up of the VigilEnt Security Manager console, a MS SQL server agent icon may erroneously display a database server as unavailable when it is actuality available.

fix
The actual status of MS SQL Server can be verified by executing a heartbeat check or by running a task against the endpoint.

Additional Information

Formerly known as NETIQKB31421

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