Error: 'Unable to connect: Fatal Error in TlSybDatabase.Logon'. (NETIQKB31418)

  • 7731418
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
VigilEnt Security Agent for Sybase 1.0x

symptom
Error: 'Unable to connect: Fatal Error in TlSybDatabase.Logon'.

symptom
This error occurs when attempting to configure e-mail notification in VigilEnt Security Agent for Sybase.

cause
The configuration of the e-mail notification agent listener requires a username (sqlcqr_vsm_agent) and password. If the password is specified incorrectly, this type of error message will occur.

fix
To resolve this issue remove and re-create the "Alert listener" process inside the 'Notification Agent' console with the correct username and password.

note
Please note that this information can also be obtained from Chapter 13 of the product User Guide.

Additional Information

Formerly known as NETIQKB31418