Error occurs when selecting Option 3 to create a secured entry from the 'Work With Collected Entries (NETIQKB30998)

fact
VigilEnt Security Agent for iSeries 5.4/7.0

fact
Remote Request Management 7.0

symptom
Error occurs when selecting Option 3 to create a secured entry from the 'Work With Collected Entries' screen.

symptom
Remote Request Management (RRM) 7.0 collected entry will not promote or create a secured entry.

symptom
Error: 'User currently undefined, press Enter...'

cause
This is a known issue and has been resolved in service pack 1X02180.

fix
Beginning with Service Pack 1X02180 this issue is fixed. Please contact Technical Support to obtain a copy of the most current Service Pack for version 5.4/7.0. Contact information is provided in the following link:

https://www.netiq.com/support/vsa/phone.asp

Formerly known as NETIQKB30998