Alerts are not being sent to Secure Configuration Manager console when using PSCOMMON/PSESNDALR (NETIQKB30905)

Fact: NetIQ Security Solutions for iSeries 8.0

Fact: PSDetect (PSD)

Fact: NetIQ Secure Configuration Manager

Fact: VigilEnt Security Manager 3.x

Symptom: Alerts are not being sent to Secure Configuration Manager console when using PSCOMMON/PSESNDALR command on a filter in PSDetect.

Cause: Some possible causes are:

1. The MSGTEXT substitution parameter value of the PSESNDALR command is not enclosed in quotes as follows: MSGTEXT('$MSGTEXT').
2. The Enterprise Server parameter (SERVER) in PSCOMMON/PSESNDALR is not pointing to the correct IP address where Core Services resides.
3. NetIQ Secure Configuration Manager (SCM) Core Services is not running.

Fix: To resolve this issue please refer to the following:

• In PSDetect, find the COMMAND actions for the various message queue filters and verify that the MSGTEXT substitution parameter value of the PSESNDALR command is enclosed in quotes as follows: MSGTEXT('$MSGTEXT').

• Confirm that within PSCOMMON/PSESNDALR the parameter "Enterprise Server " is pointing to the correct IP address where SCM Core Services resides. 

To verify this information on the iSeries, access a Command Line and perform the following steps: 

1. Type PSMENU , press Enter.
2. Select Option 70 Utilities menu, press Enter.
3. Select Option 3 VigilEnt Agent Access Control, press Enter.
4. Confirm that the IP Address for the Core Services is in the list.

• To confirm that SCM Core Services is running:

1. Double-click My Computer on your PC.
2. Double-click Control Panel.
3. Double-click Administrative Tools.
4. Double-click Services.
5. SCM Core Services should be displayed in the Services Window with a status of Started.
6. If SCM  Core Services is not started, right-click Secure Configuration Manager Core Services and select Start.