Resolution
fact
VigilEnt Security Agent for iSeries
symptom
An error results if the model/processor is invalid when trying to apply permanent codes.
cause
VigilEnt Security Agent for iSeries product codes are generated for the specific serial number and model/processor of each machine. The match is done on the processor located in a specific slot on the machine.
fix
If the codes were typed in exactly as they were provided, do the following from a command line:
VigilEnt Security Agent for iSeries
symptom
An error results if the model/processor is invalid when trying to apply permanent codes.
cause
VigilEnt Security Agent for iSeries product codes are generated for the specific serial number and model/processor of each machine. The match is done on the processor located in a specific slot on the machine.
fix
If the codes were typed in exactly as they were provided, do the following from a command line:
- Type
PSMENU
, and press Enter. - Choose Option 80, and press Enter.
- Send a copy of that screen to the Sales Representative assigned to the account to secure replacement codes.
Additional Information
Formerly known as NETIQKB30826