An error results if the model/processor is invalid when trying to apply permanent codes. (NETIQKB30826)

  • Document ID:7730826
  • Creation Date:02-Feb-2007
  • Modified Date:02-Nov-2007
    • Micro Focus Products:
      Security Solutions for iSeries

Resolution

fact
VigilEnt Security Agent for iSeries

symptom
An error results if the model/processor is invalid when trying to apply permanent codes.

cause
VigilEnt Security Agent for iSeries product codes are generated for the specific serial number and model/processor of each machine. The match is done on the processor located in a specific slot on the machine.

fix
If the codes were typed in exactly as they were provided, do the following from a command line:

  1.  Type PSMENU, and press Enter.

  2. Choose Option 80, and press Enter.

  3. Send a copy of that screen to the Sales Representative assigned to the account to secure replacement codes.


Additional Information

Formerly known as NETIQKB30826