The Users-Unknown report is not functioning properly. (NETIQKB30582)

fact
VigilEnt Security Agent for VPN-1/Firewall?1

symptom
The Users-Unknown report is not functioning properly.

cause
VigilEnt Security Agent for Firewall-1 requires a lower case "u" in users.

fix

To enable the Users-Unknown report to function, follow these steps:

1. First, edit the file supporting the report. These files are found in the following locations:

   • On Microsoft Windows:
     \Program Files\Pentasafe\Vsaf\bin\FILTER-users-unknown

   • On Sun Solaris:
     /opt/PentaSafe/VSAF/bin/FILTER-users-unknown

2. Replace the capital letter, U, in ?User? with a lower-case letter, u (user).

3. Ensure the file, FILTER-users-unknown, is saved.

Now the Users-Unknown report and the Users-Unknown Summary report, which require the FILTER-users-unknown file, will function for FireWall-1 5.0 (NG).

Formerly known as NETIQKB30582