How do I get a new license key when the database instance name is going to change and a VigilEnt dat (NETIQKB30014)

goal
How do I get a new license key when the database instance name is going to change and a VigilEnt database product is installed?

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VigilEnt Audit Manager for Oracle

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VigilEnt Audit Manager for Sybase

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VigilEnt Database Security Manager for Oracle

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VigilEnt Database Security Manager for Sybase

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VigilEnt Password Manager for Oracle

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VigilEnt Password Manager for Sybase

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VigilEnt Security Agent for Microsoft SQL Server

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VigilEnt Security Agent for Oracle

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VigilEnt Security Agent for Sybase

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The following information is needed when making a license key request:

• A written request (e-mail) notifying the sales account manager of the pending database instance upgrade.
• The old and new instance names.
• The "named user" count or limit that is currently licensed.

The account manager will provide a letter stating the old license keys should be destroyed. This letter must be signed by the customer to affirm that the keys will be destroyed. The letter must then be returned to NetIQ.

note
All permanent license keys must be issued by a NetIQ account manager.

Formerly known as NETIQKB30014