Display refresh problems occur with VigilEnt Security Operations Manager via Microsoft Terminal Serv (NETIQKB27805)

  • Document ID:7727805
  • Creation Date:02-Feb-2007
  • Modified Date:09-Nov-2007
    • Micro Focus Products:
      Secure Configuration Manager

Resolution

fact
VigilEnt Security Manager 3.x

fact
VigilEnt Security Manager 4.x

fact
VigilEnt Security Operations Manager

fact
Microsoft Terminal Services

symptom
Display refresh problems occur with VigilEnt Security Operations Manager via Microsoft Terminal Service client.

cause
The low number of available colors (256) on a Terminal Services client is responsible for the observed behavior. Microsoft bulletins document the inherent lower resolution available via Terminal Services. 

fix
The VigilEnt Security Operations Manager minimum hardware requirements specify 16-bit color. 

Additional Information

Formerly known as NETIQKB27805