A blank page is displayed when logging into VigilEnt Web Center (NETIQKB27361)

fact
VigilEnt Security Manager 4.0

symptom
A blank page is displayed when logging into VigilEnt Web Center

fix

This is a known issue and is resolved by VigilEnt Web Center 1.0.0.9 Hotfix 1.  The Hotfix can be obtained from the following link:

•  VigilEnt Web Center 1.0.0.9 Hotfix 1  

To install this Hotfix, run the VigilEntWebCenter-SR1.exe file on each computer where VigilEnt Web Center is installed.

1. Log on to the VigilEnt Web Center computer with a local administrator account.
   
2. Run the VigilEntWebCenter-SR1.exe file.
   
3. Follow the instructions until you have finished installing the Hotfix.
   

note

The Co-requisite (VSM 4.0.3 Patch 2) may be applied before or after this patch.  VSM 4.0.3 Patch 2 may also be found at the following link:

• https://www.netiq.com/support/vsm/default.asp

note

VigilEnt Web Center 1.0.0.9 Hotfix 1 modifies the following files on the VigilEnt Web Center computer:

•  C:\Program Files\Pentasafe\VigilEnt Web Center\server\lib\vwc.jar
•  C:\Program Files\Pentasafe\VigilEnt Web Center\server\webapps\VWC\viewRequestMembers.jsp
•  C:\Program Files\Pentasafe\VigilEnt Web Center\server\webapps\VWC\viewer\viewerFrameset.jsp
•  C:\Program Files\Pentasafe\VigilEnt Web Center\server\webapps\VWC\viewer\viewerTree.jsp
•  C:\Program Files\Pentasafe\VigilEnt Web Center\server\webapps\vwc.war
•  C:\Program Files\Pentasafe\VigilEnt Web Center\bin\ExcelExp.exe

note
Issues can also occur if Adobe Acrobat is not installed on the Web Center machine.  This is mentioned briefly in the user guide.

Formerly known as NETIQKB27361