AppManager Suite 7.0.x
The following event appears in the Windows Application Event log on a machine where an AppManager Agent is installed.
Event ID: 1010
The Collect Procedure for the "NetIQmc" service in DLL "c:\Program Files\NetIQ\AppManager\bin\mccnt.dll" generated an exception or returned an invalid status. Performance data returned by counter DLL will be not be returned in Perf Data Block. Exception or status code returned is data DWORD 0.
In order to resolve this issue first verify that the following three steps to ensure the performance DLL is properly located and referenced on the machine: 1.
- Verify that the file mccnt.dll resides in the
"TypesSupported" = DWORD:00000007
"EventMessageFile" = "c:\Progra~1\netiq\AppManager\bin\mccnt.dll"
"TypesSupported" = dword:00000007
You can use REGEDIT to import these values automatically, by saving the list above to the file c:\Program Files\NetIQ\Appmanager\Bin\MCCNT.REG on the agent, then importing it to the registry by double-clicking the file
If the AppManager Agent's performance objects are not being monitored, it is safe to disable the extensible counter, using the method described in the following Microsoft Knowledgebase article:
The Registry value to be added/updated will be located under the following Registry key:
Disable Performance Counters = (DWORD) 1
This extensible counter is NOT required to be loaded in order for the AppManager agent to function properly. It is merely installed for troubleshooting purposes. Any errors generated by PerfLib, referencing this extensible counter (mccnt.dll) can usually be ignored.
In general, the Windows operating system will automatically disable any extensible counter DLL that it is unable to reliably load. The following Microsoft KnowledgeBase article explains how and why Windows may disable a counter, and how to manually re-enable that counter:
The following Microsoft KnowledgeBase article lists ALL possible Performance Library (perflib) errors that can be generated with respect to a given extensible counter.
The following Microsoft KnowledgeBase article contains additional tips and tricks for troubleshooting these errors:
The following Microsoft KnowledgeBase article outlines performance problems with PerfMon counters which have been resolved by Microsoft in Windows 2000 SP4.