Error: 'Page cannot be displayed' received or blank right-hand pane displayed in the MMC If Director (NETIQKB26066)

fact
Directory and Resource Administrator 6.60

fact
Microsoft Windows 2003 Server

symptom
Error: 'Page cannot be displayed' received or blank right-hand pane displayed in the MMC If Directory and Resource Administrator is Installed on a .Net (Windows 2003) Server

symptom

If the Directory and Resource Administrator server and web components are installed on a Windows 2003 (.Net) server, the right side of the interface may display the following symptoms when attempting to launch the MMC console:

• Blank white pane.
• An error indicating that 'The page cannot be displayed'.

symptom

Launching the DRA Web Console may generate the following error message:

•  'The page cannot be displayed.'

cause
These symptoms are a result of the default IIS configuration settings in Windows 2003.  ASP pages are, by default, disabled in Windows 2003.

fix

To enable ASP pages on a Windows 2003 server, please perform the following steps on the IIS server running the DRA Web Component:

1. Launch Internet Information Services (IIS) Manager.
2. Expand the server_name node.
3. Select Web Service Extensions. 
4. Highlight Active Server Pages and click Allow.
5. Expand the Web Sites node.
6. Select the Default Web Site node.
7. Select Properties from the Action drop-down menu.
8. Select the Home Directory tab and click Configuration....
9. Select the Options tab in the Application Configuration window.
10. Ensure that Enable parent paths is selected.
11. Ensure that VBScript is specified in the Default ASP language: field
12. Click OK.

note

The following Knowledge Base article describes another issue that may occur when the DRA server component is installed on a Windows 2003 machine:

• NETIQKB28001: Assistant Admins are prompted for a username and password when launching the MMC or Web console and connecting to  Directory and Resource Administrator server on a Windows 2003 machine.

Formerly known as NETIQKB26066