Compliance reports have incorrect or do not display the correct information (NETIQKB25735)

  • 7725735
  • 02-Feb-2007
  • 28-Aug-2008

Environment

NetIQ VigilEnt Policy Center 2.1 SP6

Situation

Compliance reports have varying results that are often incorrect or do not display the correct information.
The User Repository being used is LDAP with Microsoft Exchange.

Resolution

NetIQ recommends an upgrade to version 3.0, in which the issue does not exist. To obtain version 3.0, please contact Technical Support.



Cause

This has been identified as an issue in VigilEnt Policy Center 2.1.6 code.

Additional Information

Formerly known as NETIQKB25735

Steps that generally reproduce this error on VigilEnt Policy Center (VPC) 2.6.1 are as follows:

  1. Enter the Administration Site via Microsoft IIS on port 8080 (Tomcat), and go into Compliance Reports.

  2. Select a user and run some reports.  Generally this will produce the report expected.

  3. After the first initial successful run of the report, you may run another report and receive the Policies report but not the Quizzes report.

  4. Upon running the Compliance Report again, you may receive an error: 'an error has been encountered'.   You may then continue to try running the Compliance Report and receive another result altogether.

  5. If you stop and start the service VigilEnt Policy Center, this cycle seems to repeat itself as you continue to run the Compliance Report.

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