Error: 'Unable to enumerate printers' when trying to manage printers via Directory and Resource Admi (NETIQKB22603)

  • 7722603
  • 02-Feb-2007
  • 19-Jun-2007

Resolution

fact
Directory and Resource Administrator 6.x

fact
Directory and Resource Administrator 7.x

fact
Directory and Resource Administrator 8.0

symptom
Error: 'Unable to enumerate printers' when trying to manage printers via Directory and Resource Administrator.

symptom
Error: 'Unspecified error' when trying to manage printers via Directory and Resource Administrator.

symptom
Error: 'Container not found' when trying to manage printers via Directory and Resource Administrator.

cause
The cause of this issue is that the OU where the print server is located contains a '/' in the OU name. 

fix
DRA incorrectly interprets the '/' in the OU name and treats it as another OU level. To resolve this issue rename the OU and remove the '/' sign from the OU name. After the rename is complete, run a Full Account Cache Refresh.  

Additional Information

Formerly known as NETIQKB22603