Resolution
fact
Directory and Resource Administrator 6.x
fact
Directory and Resource Administrator 7.x
fact
Directory and Resource Administrator 8.0
symptom
Error: 'Unable to enumerate printers' when trying to manage printers via Directory and Resource Administrator.
symptom
Error: 'Unspecified error' when trying to manage printers via Directory and Resource Administrator.
symptom
Error: 'Container not found' when trying to manage printers via Directory and Resource Administrator.
cause
The cause of this issue is that the OU where the print server is located contains a '/' in the OU name.
fix
DRA incorrectly interprets the '/' in the OU name and treats it as another OU level. To resolve this issue rename the OU and remove the '/' sign from the OU name. After the rename is complete, run a Full Account Cache Refresh.
Directory and Resource Administrator 6.x
fact
Directory and Resource Administrator 7.x
fact
Directory and Resource Administrator 8.0
symptom
Error: 'Unable to enumerate printers' when trying to manage printers via Directory and Resource Administrator.
symptom
Error: 'Unspecified error' when trying to manage printers via Directory and Resource Administrator.
symptom
Error: 'Container not found' when trying to manage printers via Directory and Resource Administrator.
cause
The cause of this issue is that the OU where the print server is located contains a '/' in the OU name.
fix
DRA incorrectly interprets the '/' in the OU name and treats it as another OU level. To resolve this issue rename the OU and remove the '/' sign from the OU name. After the rename is complete, run a Full Account Cache Refresh.
Additional Information
Formerly known as NETIQKB22603