Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Situation
Resolution
Test basic TCP/IP connectivity between the Management Server and Agent:
a. From a command prompt on the Management Server ping the agent to verify network connectivity and network name resolution: C:\>ping <server name> [Enter]
b. On the Managed Client machine, from the command prompt ping the Management Server: C:\>ping <server name> [Enter]
c. On the Management Server, from the command prompt ping the IP address of the Managed Client machine using the -a option: C:\>ping -a <IP address> [Enter]. If the host name returned is not correct (often a result of duplicate IP addresses on a network), this must be corrected in order to allow communications between the Agent and Management Server.d. On the Managed Client machine, from the command prompt ping the IP address of the Management Server machine using the -a option: C:\>ping -a <IP address> [Enter]. If the host name returned is not correct (often a result of duplicate IP addresses on a network), this must be corrected in order to allow communications between the Agent and Management Server.
Test DNS name resolution using nslookup:
At the command prompt on the Management Server: C:\>nslookup <agent hostname> [Enter] and C:\>nslookup <MS hostname> [Enter]. If either does not return the correct IP address, it could result in communication errors since AppManager primarily uses host names.
Use the NetIQCTRL utility to check connectivity and status of Agent(s):
a. At the command prompt of a computer that has any AppManager component installed and has been rebooted (i.e. Management Agent, Console, Repository, etc.) type netiqctrl (C:\>netiqctrl [Enter]), t.
his will activate the NetIQCtrl interactive prompt.b. Use the ?trip? command to test communications between the Managed Client and the Management Server. (in all of the following examples, you would replace ?agent1? and ?MS1? with the hostnames of the computers in your environment) Example:
NetIQctrl> trip agent1 netiqmc MS1
1045182550 - ctrl
1045182550 - mc <agent1>
1045182550 - ms <MS1>
1045182550 - mc <agent1>
1045182550 - ctrl
In the preceding example, the successful completion of each stage of the trip is indicated by the 10 digit UTC time stamp. A ?0? at any stage indicates a communication failure.
c. Use the netiqctrl ?ping? to verify that the NetIQ AppManager Client Communication Manager service is running and available, for example:
NetIQctrl> ping agent1 netiqccm
version 4.5.82.19
start_mode Service
start_time Wed Feb 05 13:02:39 2003
trace_level 1
rpc version 4.0
d. Use the netiqctrl ?profile? to directly query the Management Agent on all running and completed jobs, for example:
NetIQctrl> profile agent1 netiqmc
----------------------
Running Jobs
----------------------
Job [614] =>
KS Name : MTS_DllDown
QDB Site : QDBMGCARS1025661127_1025661128
QDB Site UpdTime : 1025661128.
MS machine : MS1 <10.5.64.43>
Thread ID : 1648 (0x670)
Local Action : <>
Job Status : worker running
Detailed State : <end one iteration>
Submit Time : Fri Jan 31 09:58:05 2003
Start Time : Wed Feb 05 13:03:25 2003
StopPending Time :
Iteration Intv : 60 sec
Iteration Count : 11822
Iter Start Time : Thu Feb 13 18:06:00 2003
Iter Stop Time : Thu Feb 13 18:06:01 2003
Iter Run Time : 861 msec
Avg Iter Time : 3345 msec
Job [575] =>
KS Name : 1507:NT_CpuLoaded
QDB Site : QDBMGCARS1025661127_1025661128
QDB Site UpdTime : 1025661128
MS machine : MS1 <10.5.64.43>
Thread ID : 124 (0x7c)
Local Action : <>
Job Status : worker running
Detailed State : <end one iteration>
Submit Time : Wed Jan 29 16:20:08 2003
Start Time : Wed Feb 05 13:03:49 2003
StopPending Time :
Iteration Intv : 300 sec
Iteration Count : 2365
Iter Start Time : Thu Feb 13 18:03:56 2003
Iter Stop Time : Thu Feb 13 18:03:56 2003
Iter Run Time : 100 msec
Avg Iter Time : 632 msec
-------------------------------.
Stopped/Completed Jobs
-------------------------------
Job [426] =>
KS Name : Exchange_SMTPConnectivity
MS : 10.5.100.3 <GANBEI>
RPC : 1
StopTime : Tue Feb 11 14:15:10 2003
+++++++ total 1 completed jobs
+++++++ total 2 running jobs
Test Telnet Connectivity to the agent port from the Management server
telnet agentname 9998
Test Telnet Connectivity to the mangament server port from the agent
telnet managementservername 9999