Resolution
fact
NetIQ Group Policy Administrator 3.0
fact
NetIQ Group Policy Administrator 4.x
fact
NetIQ Group Policy Administrator 5.0
symptom
The NetIQ Group Policy Administrator user interface installation fails with an unexpected error.
symptom
While performing the installation of the NetIQ GPA user interfaces, you may receive a message indicating that the installation failed due to an unexpected error. There is no indication of what the error might be in the event logs or an installation log.
cause
This issue occurs when attempting to install NetIQ GPA while accessing the target machine through a Terminal Service session.
fix
To resolve this issue, install any NetIQ GPA components while logged on to the target server itself.
NetIQ Group Policy Administrator 3.0
fact
NetIQ Group Policy Administrator 4.x
fact
NetIQ Group Policy Administrator 5.0
symptom
The NetIQ Group Policy Administrator user interface installation fails with an unexpected error.
symptom
While performing the installation of the NetIQ GPA user interfaces, you may receive a message indicating that the installation failed due to an unexpected error. There is no indication of what the error might be in the event logs or an installation log.
cause
This issue occurs when attempting to install NetIQ GPA while accessing the target machine through a Terminal Service session.
fix
To resolve this issue, install any NetIQ GPA components while logged on to the target server itself.
Additional Information
Formerly known as NETIQKB21667