Resolution
fact
Directory and Resource Administrator 6.x
fact
Directory and Resource Administrator 7.x
symptom
Scheduled imports through a batch file appear to hang after the job kicks off.
cause
The Directory and Resource Administrator Reporting tool uses Microsoft Access databases to store all imported information. The cause of this issue stems from known issues with attempting to automate Microsoft Access. Microsoft does not recommend nor support Automation to a Microsoft Office application from an unattended user account, however there are several Microsoft Knowledge Base articles that outline different workarounds for the above issue.
fix
Directory and Resource Administrator 6.x
fact
Directory and Resource Administrator 7.x
symptom
Scheduled imports through a batch file appear to hang after the job kicks off.
cause
The Directory and Resource Administrator Reporting tool uses Microsoft Access databases to store all imported information. The cause of this issue stems from known issues with attempting to automate Microsoft Access. Microsoft does not recommend nor support Automation to a Microsoft Office application from an unattended user account, however there are several Microsoft Knowledge Base articles that outline different workarounds for the above issue.
fix
Review the following Microsoft Knowledge Base articles for more information about resolving this issue:
- 230575 ACC2000: How to Start Access by Using the Windows NT Schedule Service
- 257757 INFO: Considerations for Server-Side Automation of Office
- 288367 HOWTO: Configure Office Applications to Run Under a Specific User Account
Additional Information
Formerly known as NETIQKB20924