Error: 'An error occurred while running the wizard' (NETIQKB19370)

  • 7719370
  • 02-Feb-2007
  • 10-Jan-2008

Resolution

fact
Exchange Migrator 1.x

fact
Exchange Migrator 2.x

symptom
Error: 'An error occurred while running the wizard'

symptom
An error occurs in the migration setting wizard at the point where the 'Select Information Stores' option would normally be displayed.

cause
Periods (.) exist in the CN names of the target mailbox stores. 

fix

Temporarily change the CN Names of the mailbox stores to remove the periods (.) during the migration. You can change the names in Exchange System Manager by right clicking the mailbox store and choosing the option to rename.  You will need to be sure that AD replication has occurred after the change is made.

  • Example of a Storage Group\Mailbox Store that will cause an error in the settings wizard:  First Storage Group\Mailbox Store 1.1
  • Example of a Storage Group\Mailbox Store that will not cause an error in the settings wizard:  First Storage Group\Mailbox Store 1-1


Additional Information

Formerly known as NETIQKB19370