The 'GPO Summary' report displays the ICONS on the left side as characters and overprints the first (NETIQKB19333)

fact
Group Policy Administrator 3.0

symptom
The 'GPO Summary' report displays the ICONS on the left side as characters and overprints the first part of each line.

cause
This error is caused by a conflict of Crystal Report DLLs. NetIQ Group Policy Administrator (GPA) v3.0 uses Crystal Reports v8.5 for reporting. Certain other applications, such as Remedy, might have installed a previous version of Crystal Reports in folders other than the default, C:\WinNT\Crystal , causing NetIQ GPA to not load the latest version (v8.5) of Crystal DLLs that it requires.

fix

If you encounter this issue in NetIQ GPA version 2.0 upgrade to the latest verison because NetIQ GPA v2.0 uses an older version of Crystal Reports (v7.0).  To obtain the latest version:

• https://www.netiq.com/Support/login.asp?redirect=%2Fsupport%2Fdra%2Fextended%2Fupgrade%2Easp (requires username and password)

If you encounter the above described error in NetIQ GPA version 3.0, please verify that only one version of the following DLLs exists and are located in the correction location:

• Exlate32.dll (v8.5.0.217) should be located in  C:\Winnt\system32
  
• u2fhtml.dll (v8.5.0.77) should be located in  C:\Winnt\Crystal

Formerly known as NETIQKB19333