Managed objects show managed printers with a status of 'Paper Jam'. (NETIQKB19160)

fact
Directory and Resource Administrator 6.50

symptom
Managed objects show managed printers with a status of 'Paper Jam'.

cause

The cause of this issue is with the way DRA  filters objects based on the AV rules.  Specifically with AV rules that use Push and Pop rules.  When DRA processes the push and pop rules it increments the rule counter too far and this causes the subsequent rule that is supposed to be processed to be skipped.

fix
This issue has been resolved in DRA 6.60.  Upgrade to DRA release 6.6 to resolve this issue

Formerly known as NETIQKB19160