How do I modify the Service Level Agreement for New alerts in Global Settings? (NETIQKB17661)

  • 7717661
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

goal
How do I modify the Service Level Agreement for New alerts in Global Settings?

fix

By default, users cannot modify Service Level Agreement for New alerts in Global Settings.

However, you can alter the ResolutionState table in OnePoint db which allows you to change Service Level Agreement for New alerts in Global Settings. To do that follow these steps:

  1. Expand OnePoint db using SQL Enterprise Manager.
  2. Right-click ResolutionState table, point to Open table and click Return all rows.
  3. Change the value of IsPredefined column to 0 where ResolutionId column is set to 0. By default, the value of IsPredefined column is set to 1.
  4. Close the table.

Now, you will ll be able to customize this setting from Global Settings in OnePoint Console.



Additional Information

Formerly known as NETIQKB17661

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