Resolution
fact
Directory and Resource Administrator 6.50
symptom
Error is generated when deleting a user account.
symptom
Error: 'Unable to delete because a pre-task trigger failed. rc=0xC0044646 failed to delete quota entry for user'.
symptom
Nothing is logged in the event logs on the Directory and Resource Administrator (DRA) server.
symptom
If file ownership, from the user to anyone else, is changed on the files in a users home directory, the delete operation is successful.
cause
DRA 6.5 does not handle the user delete process correctly if the user owns files outside of the home directory.
fix
Version 6.6 has corrected this problem. The user account is deleted and an event will be logged in the application log. Upgrade to DRA version 6.6 to resolve this problem.
Directory and Resource Administrator 6.50
symptom
Error is generated when deleting a user account.
symptom
Error: 'Unable to delete because a pre-task trigger failed. rc=0xC0044646 failed to delete quota entry for user'.
symptom
Nothing is logged in the event logs on the Directory and Resource Administrator (DRA) server.
symptom
If file ownership, from the user to anyone else, is changed on the files in a users home directory, the delete operation is successful.
cause
DRA 6.5 does not handle the user delete process correctly if the user owns files outside of the home directory.
fix
Version 6.6 has corrected this problem. The user account is deleted and an event will be logged in the application log. Upgrade to DRA version 6.6 to resolve this problem.
Additional Information
Formerly known as NETIQKB14443