Cannot translate security on a user profile when migrating Microsoft Windows XP computers with Domai (NETIQKB13870)

  • 7713870
  • 02-Feb-2007
  • 29-Oct-2007

Resolution

fact
Domain Migration Administrator 7.x

symptom
Cannot translate security on a user profile when migrating Microsoft Windows XP computers with Domain Migration Administrator (DMA).

symptom
Error: 'ERROR: [7334]S30342: Failed to load profile C:\Documents and Settings\<username>\NTUser.DAT into registry, rc=32  The process cannot access the file because it is being used by another process.'

symptom
Security is not translated on the user profile when migrating Microsoft Windows XP computers with Domain Migration Administrator (DMA). 

cause
The Domain Migration Administrator (DMA) product cannot translate security on the user profile when the NTUser.DAT file is locked by another process, which happens when someone logs on to the source user account during the security translation and when translating security during a computer migration.

fix

To remove the lock on the NTUser.DAT file and perform security translation on the user profile:

  1. Log the user off the Microsoft Windows XP computer.
  2. Restart the Microsoft Windows XP computer.
  3. Migrate the computer and translate security.

If the issue persists, verify if any services are configured to run in the context of the user account for which you are trying to translate security. This behavior may cause the profile to be 'in use' by the operating system. Try disabling these services before translating security on the user profile. After translating security  on the profile, re-enable the services.

If rebooting the computer of the current user is not sufficient, use the post process WMI script to reboot the XP computers prior to migration. This script is available in the following NetIQ Knowledge Base article:

NETIQKB8321 - "Is there a pre-migration trigger that will reboot machines to ensure that all users are completely logged off before computer migration?"



note

For more information about common issues when translating user profiles, see the following NetIQ Knowledge Base article:

NETIQKB893 - "What are the requirements, situations, and common errors for translating security on a user profile through Domain Migration Administrator (DMA)?"



Additional Information

Formerly known as NETIQKB13870

Feedback service temporarily unavailable. For content questions or problems, please contact Support.