An error is received when trying to restart the 'MCS Onepoint Admin Service'. (NETIQKB13267)

fact
Directory and Resource Administrator 6.x

symptom
An error is received when trying to restart the 'MCS Onepoint Admin Service'.

symptom
After demoting the Directory and Resource Administrator server from a DC to a member server, an error occurs when trying to restart the 'MCS Onepoint Admin Service'.

symptom

Error: '1053 the service did not respond to the start or control request in a timely fashion'.

symptom

The application log contains an Event ID 1000 'Windows cannot load your registry file' with a source of 'userenv'.

cause
This issue is a result of the security of the Registry not being able to resolve the Administrators SID.

fix

The above issue can be resolved by rfollowing these steps:

1. Log into the DRA server as the service account.
   
2. Try to start the MCS Onepoint Administration Service.  If unsuccessful, click Start | Run.
   
3. Enter regedt32.
   
4. Click the Security menu and select Permissions.
   
5. Highlight the Adminstrators group and click Remove and Apply.
   
6. Select Add and re-add the Adminstrators group.
   
7. Close Regedt32.
   
8. Restart the MCS Onepoint Administration Service.

Formerly known as NETIQKB13267