Error changing the property '$McsUserMustChangePassword' when resetting a password via the Web conso (NETIQKB11881)

  • 7711881
  • 02-Feb-2007
  • 19-Jun-2007


Directory and Resource Administrator 6.x

Error changing the property '$McsUserMustChangePassword' when resetting a password via the Web console.


When using the Web Console to reset password for a user, the following message was received:


User password not reset.

Error changing the property '$McsUserMustChangePassword'.

This issue can be caused by an Account Cache Refresh taking place in the managed domain during the password reset operation.


A password cannot be reset for a brief interval during an Accounts Cache refresh process. If the same Assistant Admin can reset a user's password in the same domain with no error message at other times, then the Account Cache refresh is the most likely cause. 

A ticket has been opened to Development to generate a more descriptive error message so the Assistant Admin knows why the password reset cannot take place at that time.

Additional Information

Formerly known as NETIQKB11881