Error: 'Unable to Print the report' or 'Printing Report Failed' received when clicking on a setting (NETIQKB11756)

  • 7711756
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
NetIQ Group Policy Administrator 3.0

symptom
Error: 'Unable to Print the report' or 'Printing Report Failed' received when clicking on a setting node to launch a report.

cause
This error is caused by a conflict of Crystal Report DLLs. NetIQ Group Policy Administrator (GPA) v3.0 uses Crystal Reports v8.5 for reporting. Certain other applications, such as Remedy, might have installed a previous version of Crystal Reports in folders other than the default, C:\WinNT\Crystal, causing NetIQ GPA to not load the latest version (v8.5) of Crystal DLLs that it requires.

fix

To resolve this issue in NetIQ GPA 3.0, verify that there is only one of version of u2fhtml.dll and exlate32.dll  and that the two DLL's are in the proper location. 

  • Exlate32.dll (v8.5.0.217) should be C:\Winnt\system32
  • u2fhtml.dll (v8.5.0.77) should be in C:\Winnt\Crystal

The other option is to upgrade to NetIQ Group Policy Administrator 4.0.  NetIQ GPA 4.0 no longer has a dependency on Crystal Reports for generating the GPO reports.



Additional Information

Formerly known as NETIQKB11756

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