Error:'The Directory and Resource Administrator service encountered an exception. Failure informati (NETIQKB11261)

  • 7711261
  • 02-Feb-2007
  • 19-Jun-2007


Directory and Resource Administrator 6.50

Error:'The Directory and Resource Administrator service encountered an exception.  Failure information is provided within the application trace file.  Please save this file and provide it to NetIQ Corporation.  The service is now terminating.' Occurs when an Assistant Admin Attempts to Clone an Exchange 5.5 Mailbox.


When the error occurs, the following events are written to the Application log on the Directory and Resource Administrator server:

Event Type: Error
Event Source: MCSAdminSvc
Event Category: ExSupportLib
Event ID: 14595
User: N/A
Computer: Computer_name
E21646: An error occurred while updating properties for mailbox '/o=CO/ou=OU/cn=Recipients/cn=user_name': [DAPIWrite] linale Comment NT Account:  domain_name\user_name 03/16/01

Event Type: Failure Audit
Event Source: MCSAdminSvc
Event Category: UserSetInfo
Event ID: 16020
User: user_name
Computer: Computer_name
ReturnCode: 0xc00438ec:One or more of the mailbox property values you specified contain invalid characters. Directory and Resource Administrator removed the invalid characters from the specified values.

The above error message occurs when an Assistant Admin is cloning an Exchange 5.5 mailbox.  During the clone operation, this error can occur if the Assistant Admin modifies the Notes field on the Phone/Notes tab to include a '\'.


Hotfix 12001 resolves this issue where the MCS OnePoint Administration Server service is terminated when an Assistant Admin attempts to clone an Exchange 5.5 mailbox and modifies the Phone/Notes tab to include a backslash '\' during the cloning process.
To install this hotfix, run the DRA65000_Hotfix12001.exe file on the Administration server computer.  This hotfix modifies the following files on the Administration server computer:

  • McsExchLib.dll

 By default, this file is located in the Program Files\NetIQ\DRA folder.


Hotfix 12001 also addresses the issue described in the following Knowledge Base article:

NETIQKB12001 - Cloning a template account that is an owner of a Exchange 5.5 Distribution Lists changes the Distribution List ownership to the target account

Additional Information

Formerly known as NETIQKB11261