When migrating data, the task status is 'Running', but the agent detail says 'Cannot connect to agen (NETIQKB11024)

  • 7711024
  • 02-Feb-2007
  • 20-Nov-2007

Resolution

fact
Server Consolidator 7.1

symptom

When migrating data, the task status is 'Running', but the agent detail says 'Cannot connect to agent'.



symptom
An attempt to migrate a small amount of files and folders is taking several hours.

fix

Troubleshooting steps:

  1. Verify that the account logged in to the Server Consolidator machine is an administrator on the source server, the target server, and on the computer where Server Consolidator is installed.
  2. Verify that the administrative shares (ex.: c$) are present on source server.
  3. Verify that the Domain Migration Administrator Agent service is present and running on the server where it has been specified to run.
  4. Verify that the DCTlog.txt is present on the server that was specified to run the agent.
  5. Try running the migration again, this time specifying a different machine to run the agent on. i.e. DMA/SC console instead of the source server.


Additional Information

Formerly known as NETIQKB11024

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