Resolution
fact
Security Manager 4.X
fact
Security Manager 5.00
fact
Security Manager 5.1
symptom
Error: 'Unable to validate license information.'
symptom
The server process could not be started because the configured identity is incorrect. Check the username and password. Result code: 8000401a
fix
Error: 'Unable to validate license information.' In some cases, this error could point to a misconfiguration during installation. Check to make sure that the service account being used by the DAS (Data Access Server) has been given the required user rights:
Security Manager 4.X
fact
Security Manager 5.00
fact
Security Manager 5.1
symptom
Error: 'Unable to validate license information.'
symptom
The server process could not be started because the configured identity is incorrect. Check the username and password. Result code: 8000401a
fix
Error: 'Unable to validate license information.' In some cases, this error could point to a misconfiguration during installation. Check to make sure that the service account being used by the DAS (Data Access Server) has been given the required user rights:
- Act as part of the operating system
- Create a token object
- Log on as a batch job
- Log on as a service
Also, ensure that the effective setting for the user rights assignments is set to "true."
Additional Information
Formerly known as NETIQKB9878