Error: 'Unable to validate license information.' (NETIQKB9878)

  • 7709878
  • 02-Feb-2007
  • 11-Jul-2007


Security Manager 4.X

Security Manager 5.00

Security Manager 5.1

Error: 'Unable to validate license information.'

The server process could not be started because the configured identity is incorrect.  Check the username and password. Result code: 8000401a

Error: 'Unable to validate license information.' In some cases, this error could point to a misconfiguration during installation.  Check to make sure that the service account being used by the DAS (Data Access Server) has been given the required user rights:

  • Act as part of the operating system
  • Create a token object
  • Log on as a batch job
  • Log on as a service

Also, ensure that the effective setting for the user rights assignments is set to "true."

Additional Information

Formerly known as NETIQKB9878

Feedback service temporarily unavailable. For content questions or problems, please contact Support.