Error: 'Unable to validate license information.' (NETIQKB9878)

  • 7709878
  • 02-Feb-2007
  • 11-Jul-2007

Resolution

fact
Security Manager 4.X

fact
Security Manager 5.00

fact
Security Manager 5.1

symptom
Error: 'Unable to validate license information.'

symptom
The server process could not be started because the configured identity is incorrect.  Check the username and password. Result code: 8000401a

fix
Error: 'Unable to validate license information.' In some cases, this error could point to a misconfiguration during installation.  Check to make sure that the service account being used by the DAS (Data Access Server) has been given the required user rights:

  • Act as part of the operating system
  • Create a token object
  • Log on as a batch job
  • Log on as a service

Also, ensure that the effective setting for the user rights assignments is set to "true."



Additional Information

Formerly known as NETIQKB9878

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