ERROR : 'Failed to get agent interface on <DRA_server_name>, hr = 800706ba'. (NETIQKB9861)

  • Document ID:7709861
  • Creation Date:02-Feb-2007
  • Modified Date:19-Jun-2007
    • Micro Focus Products:
      Directory and Resource Administrator

Resolution

fact
Directory and Resource Administrator 6.x

fact
Directory and Resource Administrator 7.x

symptom
ERROR : 'Failed to get agent interface on <DRA_server_name>, hr = 800706ba'.

symptom

When attempting to check the status of the agent service using EAAgentUtil.exe, the following error occurs:

  • ERROR : failed to get agent interface on <DRA_server_name>, hr = 800706ba


symptom

The client hangs and will not connect to the Administration server, when Assistant Admins attempt to use any of the Directory and Resource Administrator clients on some workstations.  The clients function correctly from other workstations, especially those in a different site.



cause
The issue occurs when the 'NetIQ DRA Agent' service on a domain controller is corrupt.  Those stations on which the user interfaces fail, are attempting to locate the Administration server by contacting the corrupt agent.  Those that are able to connect are referencing an agent on another domain controller.

fix
The issue is resolved by using EAAgentUtil.exe to uninstall and then reinstall the agent on the domain controller in question.

Additional Information

Formerly known as NETIQKB9861