ReportPack installation error (NETIQKB9264)

  • 7709264
  • 02-Feb-2007
  • 07-Jan-2011

Environment

NetIQ AppManager Report Pack
NetIQ AppManager 7.0.x
NetIQ AppManager 6.x

Situation

Error during install. Welcome to the report sharing components?could not install common.
An error occurred while moving the following file there might be some sharing violation: -115

Component: program files
filegroup: program files
file: c:\program files\netiq\common\bin\amlayout.dll

Resolution

Error during install.  Welcome to the report sharing components?could not install common.

An error occurred while moving the following file  there might be some sharing violation: -115

          Component: program files
          filegroup: program files
          file: c:\program files\netiq\common\bin\amlayout.dll


When installing the ReportPack, please make sure there are no NetIQ services running. You will need to close any Operator console, or Web Consoles on the target machine.  If the target machine is an IIS Server it will also have to be shutdown during the installation.

Additional Information

Formerly known as NETIQKB9264